Samsung has now officially recalling all Samsung Glaxy Note 7 units around the world due to multiple reports about the smarthphone's battery issue that circulated since it was officially released.
The reports about the Galaxy Note 7s that caught fire due to faulty battery has been spreading on the interwebs lately. Samsung has acknowledged and investigated the issue, getting a total of 35 separate cases worldwide (24 units in a million devices). Aside from that, all Note 7 sales are suspended untill all faulty devices are withdrawn from the market. The company also promised that the devices that got the misfortune of exploding due to faulty battery will be replaced in the following weeks.
Here is Samsung's official statement with the issue:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
Source: GSMArena, Android Authority
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